Patient and service-provider perspectives for treating primary care complaints in urgent care settings

An investigation into why patients chose to attend two, nurse-led, minor injury units (MIUs) to access primary healthcare services rather than attend their GP practice | International Emergency Nursing

Highlights:

  • Patients with non-urgent conditions are increasingly attending urgent care providers in the UK.
  • Consumerist notions of choice and expediency influence healthcare decision making.
  • Patients seem to be acting rationally in response to healthcare policy promises.
  • Providing treatment establishes precedent and expectation for future care.
  • Co-located primary care, working alongside ENP services, offer benefits for local communities.

Full reference: Sturgeon, D. (2017) Convenience, quality and choice: Patient and service-provider perspectives for treating primary care complaints in urgent care settings. International Emergency Nursing. Published online: 26 June 2017

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